Business, Transformation & Operations Leader
“I bring structure to complexity, uniting people, processes, finance and technology with an intuitive sense for brand, aesthetics and human psychology, to deliver lasting results.”
Wrocław, Poland · Remote across Europe
How I work
Grounded in scientific research, I bring analytical rigor and clarity to complex systems. Over 7+ years in international business, I honed my operational craft, commercial acumen, and ownership of value creation. Meanwhile, team sports and the performing stage gave me what no textbook can teach: uncompromising discipline, team instinct, and the courage to make high-stakes decisions under pressure.
Five Pillars of Business Impact
“I turn operational complexity into business results — aligning people, processes, technology and commercial priorities to make change happen.”
01
Bringing order to complexity and turning it into action where processes, systems, people and conflicting interests collide.
Value to business
Less operational chaos, smoother processes, more effective change delivery and predictable execution.
Evidence
Led the transformation of critical infrastructure from on-premises to Microsoft Azure (NS&I / HM Treasury), fixed the Service Acceptance process, automated reporting.
02
Assessing the situation and making formal operational decisions when the stakes are high and there is no perfect option.
Value to business
Protected service continuity, controlled operational risk and fast resolution of crisis situations.
Evidence
Formal managerial Go/No-Go and rollback authority during production releases in UK banking, directing delivery teams, justifying decisions to the client and leadership.
03
Connecting delivery quality with the hard economics of the engagement, from estimation to P&L close.
Value to business
Full control of budget, cost, revenue and margin, and optimal scope decisions.
Evidence
Managed Time & Materials budgets (£30k–£500k), co-led a £3M strategic Fixed Price project with a Senior Manager, burn-rate control and margin reconciliation.
04
Uniting the perspectives of the client, operations, rigorous security, architects, engineers and finance around one goal.
Value to business
Smooth cross-functional collaboration, engaged teams under pressure and resolved conflicts.
Evidence
Led teams of 30–50 people, negotiated with the client to retain 10 specialists at risk of the bench (avoiding an estimated bench cost of ~130k PLN/month), opened 6 vacancies despite a 3-year recruitment freeze, built a culture of trust supported by the Enneagram.
05
Designing solutions and mechanisms that remove bottlenecks and run without constant manual supervision.
Value to business
Less manual work, instant visibility of decision data, repeatability and no delays.
Evidence
Unblocked the Service Acceptance process that was holding up production entries; awarded Excel tools with automated pivot tables and task prioritisation; turned thousands of scattered JSON mock files into a clear, filterable test-account selection tool; introduced Kanban boards and role clarity in projects mired in chaos; templates adopted and adapted by other leaders across the organisation.
Professional Experience
Mar 2025 — Jul 2026
French market · Worldline
Atos Group for Worldline
Oct 2022 — Feb 2025
UK market
Eviden for NS&I & HM Treasury
Sep 2021 — Sep 2022
UK market
Atos for NS&I
Mar 2021 — Aug 2021
Wrocław
Atos for NS&I
Aug 2019 — Feb 2021
Wrocław
Nokia
Aug 2018 — Aug 2019
Wrocław
URBAN SPA
Nov 2014 — Aug 2018
Wrocław
Wrocław Research Centre EIT+
Education & Credentials
Mar 2018 — Jul 2019
Wrocław University of Science and Technology
Oct 2014 — Feb 2018
Wrocław University of Science and Technology
Certifications
Languages
Tooling
Beyond the Role
Founder & Brand Director · 2022 — Present
An independent brand bringing together workshops, bodywork, yoga, dance and individual 1:1 sessions. I built the brand from concept, visual identity and content, and run the operational delivery of the offer end to end — scheduling, venues, partners, sales and client experience.
Creative Manager · 2025 — Present
Real estate, home staging and apartment design: styling interiors, organising photo shoots and creating marketing materials to maximise visual appeal and speed up the sale.
Team sport since 2005 · Dance & stage since 2019
Handball and volleyball since 2005; dance ensembles, competitions and stage performances (Layla, Targi Orientu) since 2019. A long school of discipline, decisive courage under pressure and in front of an audience, teamwork — and reacting instantly, live, when the situation moves faster than the plan.
Contact
Open to senior roles in business operations, transformation and delivery leadership.
Business, Transformation & Operations Leader
klaudia.bosak@icloud.com
+48 790 425 775
linkedin.com/in/klaudia-bosak
www.klaudiabosak.pl
Wrocław, Poland · Remote across Europe
“I bring structure to complexity, uniting people, processes, finance and technology with an intuitive sense for brand, aesthetics and human psychology, to deliver lasting results.”
French market · Worldline
UK market
Wrocław University of Science and Technology
Wrocław University of Science and Technology
UK market
Wrocław University of Science and Technology
Wrocław University of Science and Technology
Certifications
AgilePM Foundation · SAFe Scrum Master · ISTQB Certified Tester · ASA – Systems & Automation
Languages
Polish — Native · English — C2 / bilingual work environment · Russian — Intermediate · Italian — Elementary
Tooling
Microsoft Azure · ITIL · Jira · Confluence · MS Project · Advanced MS Excel · Miro · Slack · Teams · systeme.io · Canva · CapCut · Generative AI
Brand creation and end-to-end delivery of workshops, bodywork, yoga, dance and 1:1 sessions.
Home staging and apartment design; interior styling, photo shoots and property marketing materials.
Handball and volleyball since 2005; dance and stage since 2019 — discipline, composure and teamwork.